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 | ABOUT US | Wednesday, March 10, 2010 |
 Back to Customer Service Home | ||
| Redsis Core Business, consisting primarily of the Redsis Corp and Redsis SA brands, is a rapid response supplier of technology solutions for business institutions as well as consumers. Our line of Products to corporations Mostly are IBM Midrange Computers and Point of Sale Solutions. Our Line of Products to Resellers are TAPE BACK units Seagate, Sony and IBM, PROMAG line of Security Products and The Media Shop (TMS Asia) Software Solutions marketed to business customers using relationship-based outbound telemarketing, catalogs and the internet (http://www.RedsisUSA.com). Customer orders are rapidly filled by the Company's distribution center. | |
| Facts Founded:2001 Chairman of the Board, President: Mario Habib Number of Employees: 35 as of Sep.30, 2006 Corporate Headquarters: Ft. Lauderdale, Florida Overseas Location Barranquilla, Colombia Locations and Web Sites Corporate Headquarters/US Locations Redsis Corp. 4749 Hibbs Grove Terrace Cooper City, Florida 33330 954.252.5043 www.RedsisUSA.com Colombian Location Redsis SA Calle 74 No. 53-23, 5th Floor Barranquilla, Colombia www.Redsis.com A leading direct marketer Security community, offering a wide selection of Time Attendance and Access Control hardware, software, peripherals, accessories and related products to the Security Resellers. www.Redsis.com One of the Colombian leaders in direct marketing to the IBM community, Redsis SA Offers a complete solution to the Fortune 1000 Companies in His Area. Has been awarded by IBM year after Year on Innovation and Driving new clients to the Family. Our line includes computers, software, peripherals, accessories, electronics, Point of Sales and related products. Technical Support For advanced technical help, we offer a variety of services including a team of highly qualified technical staff who will give assistance with set-up and use of each purchase, troubleshooting and diagnostics of key components and software applications troubleshooting. Our Technical Support Group is ready to serve you Monday through Friday from 10:00am to 5:00pm (EST). In order to serve you more effectively, please follow these steps before calling: • Read your product manual. Double-check the "troubleshooting" section (if any) for the problem or question you have. • Have your Account Number ready. You can locate your Account Number on your packing slip or Invoice. • Have your system turned on and ready to duplicate the problem when you call. • If you prefer, you can email our Technical Support Center at Techsupport@redsis.com. Please include your Account Number and describe your problem or concern as fully and accurately as possible. Custom Configuration Services Redsis recognizes that each individual and enterprise has their own unique needs. For this reason, our Custom Integration and Configuration Center offers a total system solution to our customers. Pre-certified third party and proprietary products can be integrated and tested by our factory-trained technicians. When your equipment arrives, it simply can be taken out of the box and installed. It will be up and running in no time! Benefits • Custom configuration results more productive to your specific needs. • All work is performed by our factory-trained, certified technicians and is guaranteed. • Assures you of an easier, more cost-efficient installation. • Will not void your warranty (which it may if you try do it yourself). Custom Configuration Services Include: • Installation and testing of hardware peripherals. • Installation and configuration of proprietary software. Ask your Account Executive for details on ordering customized systems. It's the best way to get exactly the system(s) you want. Repair Services Redsis Repair Service uncompromising commitment to total customer satisfaction is exhibited by our dedication to responding quickly to service requests. In the event that you require repairs, our service people are able to provide expert maintenance in a timely manner. • You have the option of sending products to our warehouse in Fort Lauderdale Florida or choose to have repair and maintenance performed on-site. • We maintain authorizations to perform repairs for PROMAG Products. |